The built-in wine cooler remains unidentified, no way to search for a manual and turn it off. How very much better to put in an electric oven, efficient, precise and uninvolved with the propane tank? Here's the perfect one, a European model available for America. Comes with an installation option.
After three weeks, the delivery day nears and a pre-installation checklist comes with instructions to measure the place where the old oven resides. Let me interrupt by saying that there was no option online to denote a kind of appliance switcheroo - nowhere to indicate a more complicated kind of installation, just remove and haul away the old and install the new. I was dreaming. While I'm here, calling Best Buy to ask questions about installation triggered the automated, self service customer support to insist that I choose between making or cancelling an installation. Calling me "sir" telling me she understood that I wanted to talk to a technician, but insisting: first choose. Talking to a polite offshore customer support person, he realized he would need to redirect my call and hung up.
Close examination of the new oven specifications reveals that the new appliance requires a new power voltage. So the checklist grows longer: route 220 V, build a cabinet off the ground and clear a path for the installation. The BB chatbot offers a shorter route to contact a technician and eventually one rules the installation more than a BB delivery could manage and cancels the haul away.
The day before delivery, an unidentified number calls to say he would be installing the oven, is unimpressed with my email of cancellation and tells me to call BB. I will go to the store instead.
The handyman knows an electrician who arrives, goes to the hardware store and runs a 220 V line while I go to BB to pick up my oven. Turns out that BB software doesn't allow cancelling an installation without cancelling the order, so the sales rep cancels the order, and sells me my oven again.
The handyman has no time to install for two weeks. Found another one having time in one week.
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